Delivery
Shipping and delivery
At VC Pharmacy, we understand that receiving your healthcare products promptly is important to your wellbeing. We are committed to dispatching your orders efficiently and delivering them to you as quickly as possible. This policy outlines our shipping practices, delivery options, and what you can expect when ordering from us.
Delivery options and timeframes
Shipping methods and estimated delivery times are displayed at checkout based on your location.
- Standard delivery: typically 3–7 business days depending on your location within Australia.
- Express delivery: 1–3 business days for metro areas, available for eligible orders.
Delivery timeframes commence from when your order is dispatched, not from when you placed it. Prescription items may require additional processing time for pharmacist review.
Order processing
- Order cut-off: orders placed before midday (AEST) on business days are typically processed and dispatched the same day.
- Prescription verification: orders containing prescription medicines require verification by our pharmacy team, which may add processing time.
- Business days: we dispatch Monday to Friday, excluding public holidays.
- Confirmation: you will receive an email when your order is placed and again when it is dispatched.
Delivery costs
Shipping costs are calculated at checkout based on your delivery location and chosen method.
- Free standard shipping may be available on orders over a specified value (shown at checkout).
- Standard shipping is charged at a flat rate for orders under the free shipping threshold.
- Express shipping is available at a premium rate for faster delivery.
- Regional and remote areas may incur additional charges, displayed at checkout.
Tracking your order
Once your order is dispatched you will receive an email containing your tracking number. You can use it on the carrier's website to monitor delivery status, and our carriers provide SMS and email notifications regarding delivery progress.
Delivery address and signature
- Please double-check your delivery address is complete and accurate before confirming your order.
- If you need to change your address after ordering, contact us immediately before dispatch. Once dispatched, changes must be arranged directly with the courier using your tracking number.
- Depending on the item, a signature may be required on delivery. If you have provided authority to leave, the courier may leave your parcel in a secure location.
Delivery issues
- Delays: while we cannot control courier delays, we work closely with our partners to resolve issues. Please allow a few extra days during peak periods.
- Damaged parcels: photograph the damage, keep the packaging, and contact us immediately.
- Lost parcels: if tracking shows delivered but you have not received your order, check with neighbours and safe places before contacting us.
- Failed deliveries: if a parcel is returned to us, we will contact you to arrange redelivery, which may incur additional charges.
Temperature-sensitive products
Products requiring refrigeration are packaged with appropriate cooling materials. Please refrigerate these items promptly on delivery. During warmer months we may adjust dispatch schedules to protect product integrity.
Where we deliver
We deliver across Australia, including regional and remote locations (extended timeframes and additional charges may apply). We currently ship within Australia only.
Need help with your delivery?
Contact our team on 1800 327 863 or at info@vcpharmacy.com.au. Please include your order number for any delivery enquiry.