Privacy
Privacy policy
VC Pharmacy operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated pharmacy support experience (the "Services"). VC Pharmacy is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal information we collect or process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Health and eligibility information you provide so our pharmacy team can review your registration and provide appropriate support.
- Identity and document information, including prescription or licence details supplied through the patient workflow.
- Financial information including payment card information, transaction details, form of payment, and payment confirmation.
- Account information including your username, password, preferences and settings.
- Transaction information including items you view, add to your cart, or purchase, return, exchange or cancel, and your past transactions.
- Communications with us, for example when sending a customer support or pharmacy enquiry.
- Device information including your device, browser, network connection, IP address, and other unique identifiers.
- Usage information regarding your interaction with and navigation of the Services.
Personal information sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services, including from your device and through cookies and similar technologies.
- From our service providers, including when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How we use your personal information
- Provide, tailor, and improve the Services — to process registrations and payments, fulfil orders, manage your account, arrange delivery, facilitate returns and exchanges, and review patient details so we can provide appropriate pharmacy support.
- Communicating with you — to provide customer and pharmacy support, respond to your enquiries, and maintain our relationship with you.
- Security and fraud prevention — to authenticate your account, provide a secure shopping experience, and detect, investigate or take action regarding fraudulent, illegal, unsafe, or malicious activity.
- Marketing — where you have opted in, to send you communications by email, text message or post. You can opt out at any time.
- Legal reasons — to comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies.
How we disclose personal information
In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:
- With Shopify, vendors, and other third parties who perform services on our behalf (e.g. IT, payment processing, analytics, customer support, cloud storage, fulfilment and shipping).
- With prescribing practitioners or service partners where required to support the pharmacy workflow, in accordance with their own privacy notices.
- When you direct, request, or consent to our disclosure of certain information to third parties, such as to ship you products.
- In connection with a business transaction, to comply with legal obligations, to enforce our terms, and to protect our rights and the rights of our users.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.
Third party websites and links
The Services may provide links to websites or online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of their content or operators.
Children's data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us using the details below so that it can be deleted.
Security and retention
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our policies.
Your rights and choices
Depending on where you live, you may have rights to access, delete, correct, or obtain a copy of your personal information, and to manage your communication preferences. These rights are not absolute and may apply only in certain circumstances.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. You may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at info@vcpharmacy.com.au, call 1800 327 863, or write to us at Unit 1, 2 Pippabilly Pl, Upper Coomera, QLD 4209, Australia.