FAQ

Frequently asked questions

How do I register as a patient?

Use the patient registration page to create an account and provide the requested details for pharmacy review.

What happens after I register?

Our pharmacy team reviews your details and may contact you if more information is required. If approved, you will receive instructions for account access.

Can I browse products before approval?

No. Public product listings are unavailable. Product browsing and ordering are limited to the patient account pathway.

Can I use an existing prescription?

Contact VC Pharmacy or use the patient workflow so the team can advise what information is required.

What if my registration is not approved?

The pharmacy team can explain next steps where appropriate. Registration does not guarantee supply.

How do I contact the pharmacy?

Call 1800 327 863 or email info@vcpharmacy.com.au.

How is my personal information handled?

Personal and health information is handled for pharmacy review, account support, and service delivery.