Returns
Refunds and returns
This policy explains how returns and refunds work at VC Pharmacy. Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy you may have under the Australian Consumer Law (ACL).
Change of mind
As we supply medicines and regulated therapeutic goods, we are unable to accept returns or provide refunds for change of mind. This is a safety and regulatory requirement — once dispensed, medicines cannot be returned to saleable stock.
Faulty, damaged, or incorrect items
If your product arrives faulty, damaged, or you have received an incorrect item, please contact our team as soon as possible so we can make it right. To help us review your request quickly, please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging (please keep all packaging).
Where an item is faulty, damaged, or incorrect, we will work with you to arrange a replacement, refund, or other remedy as appropriate and in line with the Australian Consumer Law.
Device warranty
Where a hardware device is supplied and is found to be faulty, it may be covered by a manufacturer or supplier warranty. Contact our team to discuss available options and the applicable warranty period.
Eligibility and assessment fees
If you are not eligible for treatment following review, our team will contact you and arrange a refund of any applicable assessment or consultation fee where one was charged.
How to contact us
For any returns, refund, or warranty enquiry, contact VC Pharmacy on 1800 327 863 or at info@vcpharmacy.com.au. Our team will respond with the next steps and any information or evidence required to assess your request.